Posts

Hand with marker writing the word "Facts" and crossing out the word "Myths"

Before Googling “data center services near me,” are you sure you have the information you need to evaluate potential providers? Do you know for certain that everything you’ve heard about data center hosting is true? Chances are, you’ve heard one of many myths circulating that need to be set straight.

When shopping for data center services, it’s important to separate fact from fiction so you don’t run into any surprises down the road that could leave you frustrated or disappointed. This blog reveals the truth about five major myths to give you the information you need to know before signing the dotted line on data center services.

Close-up of network cables and servers for data center services

5 Data Center Services Myths

1. An impressive-looking facility means you can expect equally impressive service delivery.

False.

The saying “don’t judge a book by its cover” absolutely applies when it comes to data centers. There are plenty of data centers that look amazing when touring the facility, but it’s also true that the devil is in the details. The distracting flashiness of certain facilities can pull you away from all of the details you need to truly consider when it comes to data center colocation, of which cost would probably not even make the top ten.

Before becoming carried away by appearances, arm yourself with the knowledge that some colocation data centers do quite a bit of window dressing to make things look better than they are. Of course, the converse is also true in that while some colocation sites aren’t much to look at, their uptime performance is top-notch. Why? Because while they didn’t focus on aesthetics, they were designed with functionality as a priority from the start and with all of the appropriate redundancies.

2. Every provider’s data center services are the same.

False.

While providers might seem similar in cost and services at first glance, it is the differences you don’t see right away that end up counting the most. Most of what data centers have and do you can’t see with your eyes, including their access to fiber, which other data centers they have on the network for secondary sites, whether they provide adequate cooling for your footprint, their expansion possibilities, and more.

You’ll want to consider key questions up front such as, “are their physical security access requirements too loose? Too tight? Or just right?” After the honeymoon is over with your new provider and you’ve settled into your new home, that’s when you’ll discover that your main point of contact is really the support and engineering staff. Every provider has a different company culture, meaning every provider will offer you a different customer experience that has the ability to make or break your services.

3. Data center services are a commodity nowadays, so pretty much anyone can handle them.

False.

Data center services are so much more than a simple commodity. As you conduct your due diligence, you’ll discover that some facilities don’t take care to apply data center hosting the correct way, doing your business a huge disservice in the process. Not every provider works with the level of care necessary when it comes to the mission-critical nature of colocation hosting services.

For example, did you know that some providers will cut maintenance costs by stalling upgrades for infrastructure elements beyond vendor recommendations? You’ll want to be sure you’ve seen your potential provider’s upgrade plans, being aware of what’s already been upgraded and what is planned for the coming year, plus how expensive and difficult those upgrades will be to achieve.

After all, most of these upgrades involve risks that may become your risks even though your provider is the one responsible for them.

4. Services in the Cloud are not as secure.

False.

Many assume that the Cloud is less secure, but this is an incorrect assumption. In fact, data center hosting providers should be able to provide far superior security compared to a typical on-premise data center. The right provider will offer protection in the following ways:

  • Advanced physical security such as registration, I.D. badges, and biometric access
  • A team of trusted, expert staff members managing and maintaining the data center, ensuring peak security and performance
  • A 24/7/365 Network Operations Center to ensure high visibility and protect your data
  • Disaster Recovery services
  • Meeting strict industry certifications and standards
  • Your business continuity and disaster recovery (BC/DR) will automatically be better because your data center isn’t in the same location as your business

Rest assured, your data will be safer with a trusted provider than you would likely be able to achieve both successfully and affordably on your own.

5. It’s a data center, so my main focus needs to be centered on evaluating the tech details.

Maybe.

How many times have you signed an agreement and found out later that it was really the people you were buying that mattered? Culture and people are what stand the test of time, every time. Carefully examine the team of people that will be there for you when the chips are down. Are you instilled with trust and confidence in their care and expertise?

What you learn about a provider’s staff will tell you a lot about the quality of that provider. As much as any provider plans, designs, and implements their systems to avoid failure, all of the systems in a data center are electro-mechanical. At some point, they will fail. It all comes down to that staff getting systems back online quickly and the transparency of communication—something you can’t put a price on.

Two business people standing and talking in data center server room with laptop

Are You Shopping for Data Center Services?

The vast ocean of information out there about data center services can be confusing, but through knowing the truth about these five myths, you can move forward in confidence, and find the right provider for your business.

Choosing the right provider will be key to your success because they’ll make a huge difference in how your services are delivered. Be sure to choose a provider like LightBound that you can trust, who is willing to sit down with you in person, answer all of your questions with clarity, and customize your solution.

With LightBound, our data centers are among the safest and most secure in the nation. Our always-on, always-available service will have your back, and our expert team is ready to ensure the success of your services.

Contact us today to learn more about LightBound’s data center services and how we can be a true partner to your business.

CONTACT US


Businessman escaping the disaster of his hot air balloon catching fire by clinging to a red balloon and flying up into air as a disaster recovery concept

From increased uptime and data security to peace of mind, the reasons to seek out a Disaster Recovery as a Service (DRaaS) provider are numerous. But unfortunately, there’s a catch: in order for your DRaaS services to be a success, you’ll want to make sure you choose the right provider. By carefully vetting potential providers for cloud data recovery, you can save yourself from headaches and know you have a solution you can count on.

Every provider is different, so how do you choose the right one? In this blog, we share eight attributes to look for in a DRaaS provider.

What is Disaster Recovery as a Service (DRaaS)?

Disaster Recovery as a Service (DRaaS) is a service provided by a third-party provider that hosts and continually replicates your servers to a different location geographically in order to enable failover in the event of a natural or man-made catastrophe.

DRaaS ensures excellent business continuity and disaster recovery (BC/DR) for your business. No matter if you are facing a hurricane, cyber attack, or human error as a threat to your business, DRaaS enables you to get back up and running with lightning speed and minimal downtime.

Hand of a businessman chooses a wood block cube with a smiley face on it instead of a block with a neutral face and one with a frowning face

How Do You Choose the Right DRaaS Provider?

To help you find an excellent provider, we’ve created a checklist of eight attributes to look for in each potential provider.

1. Their DRaaS solution allows you to recover with lightning speed. Check your provider’s Service Level Agreement (SLA) to make sure their Recovery Point Objective (RPO) is measured in seconds and Recovery Time Objective (RTO)  in minutes to minimize downtime.

2. Their solution is customizable. Your provider should be experienced and work with many different recovery environments, able to customize a plan for you and your company.

3. They keep your DR plan up-to-date so it’s perfectly executable when disaster strikes. Ideally, your provider will auto-incorporate all the latest changes to your environment so you don’t have to worry about a thing, ensuring your plan includes all the latest changes so it can go off without a hitch.

4. They have top-notch security. Your provider should be protecting your data in four primary ways: with the most secure technology in the industry, a secure environment, geographic diversity, and SOC 2 certification.

5. They are trustworthy and invested. Your feelings about your provider matter, as well as that they maintain complete compliance with industry standards set by HIPAA, PCI, SOX, and FISC. Their team should be made up of experts in disaster recovery with no shortage of experience carrying it out.

6. They’re always-on and always-available to assist you. A provider you can count on will handle monitoring your data and environment 24/7 by skilled NOC (Network Operations Center) support staff so problems do not go unnoticed and can be resolved quickly. This high visibility is essential.

7. Their DR plan is comprehensive and tested regularly. A provider that tests DR plans at least twice a year is key to preventing DRaaS failure.

8. Their customer support is excellent and ready to help. No one wants to be in a situation where you can’t get in touch with your provider. Choose a provider you know you can reach easily and communicate with stress-free.

The words "Disaster Recovery" next to a cloud-shaped icon for Disaster Recovery as a Service (DRaaS) with a server room as the background

Picking Your Provider

Don’t settle for a provider that isn’t characterized by these key traits or you might end up with a frustrating customer experience—or worse, failed disaster recovery at a time when it matters most. By choosing the right provider, it will make your DR strategy easy to manage, maintain, and achieve success.

All eight of these attributes to look for in a DRaaS provider describe LightBound. Our speedy recovery time, exemplary customer service, and top-notch security ensure you will enjoy excellent uptime and a stress-free experience. We seek to be a true partner to your business, providing a Disaster Recovery as a Service (DRaaS) solution you can count on.

Want to learn more about choosing LightBound as your DRaaS provider? Contact us today and we’ll answer any questions you might have about disaster recovery solutions.

CONTACT US