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Hand with marker writing the word "Facts" and crossing out the word "Myths"

Before Googling “data center services near me,” are you sure you have the information you need to evaluate potential providers? Do you know for certain that everything you’ve heard about data center hosting is true? Chances are, you’ve heard one of many myths circulating that need to be set straight.

When shopping for data center services, it’s important to separate fact from fiction so you don’t run into any surprises down the road that could leave you frustrated or disappointed. This blog reveals the truth about five major myths to give you the information you need to know before signing the dotted line on data center services.

Close-up of network cables and servers for data center services

5 Data Center Services Myths

1. An impressive-looking facility means you can expect equally impressive service delivery.

False.

The saying “don’t judge a book by its cover” absolutely applies when it comes to data centers. There are plenty of data centers that look amazing when touring the facility, but it’s also true that the devil is in the details. The distracting flashiness of certain facilities can pull you away from all of the details you need to truly consider when it comes to data center colocation, of which cost would probably not even make the top ten.

Before becoming carried away by appearances, arm yourself with the knowledge that some colocation data centers do quite a bit of window dressing to make things look better than they are. Of course, the converse is also true in that while some colocation sites aren’t much to look at, their uptime performance is top-notch. Why? Because while they didn’t focus on aesthetics, they were designed with functionality as a priority from the start and with all of the appropriate redundancies.

2. Every provider’s data center services are the same.

False.

While providers might seem similar in cost and services at first glance, it is the differences you don’t see right away that end up counting the most. Most of what data centers have and do you can’t see with your eyes, including their access to fiber, which other data centers they have on the network for secondary sites, whether they provide adequate cooling for your footprint, their expansion possibilities, and more.

You’ll want to consider key questions up front such as, “are their physical security access requirements too loose? Too tight? Or just right?” After the honeymoon is over with your new provider and you’ve settled into your new home, that’s when you’ll discover that your main point of contact is really the support and engineering staff. Every provider has a different company culture, meaning every provider will offer you a different customer experience that has the ability to make or break your services.

3. Data center services are a commodity nowadays, so pretty much anyone can handle them.

False.

Data center services are so much more than a simple commodity. As you conduct your due diligence, you’ll discover that some facilities don’t take care to apply data center hosting the correct way, doing your business a huge disservice in the process. Not every provider works with the level of care necessary when it comes to the mission-critical nature of colocation hosting services.

For example, did you know that some providers will cut maintenance costs by stalling upgrades for infrastructure elements beyond vendor recommendations? You’ll want to be sure you’ve seen your potential provider’s upgrade plans, being aware of what’s already been upgraded and what is planned for the coming year, plus how expensive and difficult those upgrades will be to achieve.

After all, most of these upgrades involve risks that may become your risks even though your provider is the one responsible for them.

4. Services in the Cloud are not as secure.

False.

Many assume that the Cloud is less secure, but this is an incorrect assumption. In fact, data center hosting providers should be able to provide far superior security compared to a typical on-premise data center. The right provider will offer protection in the following ways:

  • Advanced physical security such as registration, I.D. badges, and biometric access
  • A team of trusted, expert staff members managing and maintaining the data center, ensuring peak security and performance
  • A 24/7/365 Network Operations Center to ensure high visibility and protect your data
  • Disaster Recovery services
  • Meeting strict industry certifications and standards
  • Your business continuity and disaster recovery (BC/DR) will automatically be better because your data center isn’t in the same location as your business

Rest assured, your data will be safer with a trusted provider than you would likely be able to achieve both successfully and affordably on your own.

5. It’s a data center, so my main focus needs to be centered on evaluating the tech details.

Maybe.

How many times have you signed an agreement and found out later that it was really the people you were buying that mattered? Culture and people are what stand the test of time, every time. Carefully examine the team of people that will be there for you when the chips are down. Are you instilled with trust and confidence in their care and expertise?

What you learn about a provider’s staff will tell you a lot about the quality of that provider. As much as any provider plans, designs, and implements their systems to avoid failure, all of the systems in a data center are electro-mechanical. At some point, they will fail. It all comes down to that staff getting systems back online quickly and the transparency of communication—something you can’t put a price on.

Two business people standing and talking in data center server room with laptop

Are You Shopping for Data Center Services?

The vast ocean of information out there about data center services can be confusing, but through knowing the truth about these five myths, you can move forward in confidence, and find the right provider for your business.

Choosing the right provider will be key to your success because they’ll make a huge difference in how your services are delivered. Be sure to choose a provider like LightBound that you can trust, who is willing to sit down with you in person, answer all of your questions with clarity, and customize your solution.

With LightBound, our data centers are among the safest and most secure in the nation. Our always-on, always-available service will have your back, and our expert team is ready to ensure the success of your services.

Contact us today to learn more about LightBound’s data center services and how we can be a true partner to your business.

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Goldfish swimming in the ocean with a shark fin tied to its back and poking out above the water as a concept for deception, lies or myths

Disaster Recovery as a Service, or DRaaS, is an excellent business continuity and disaster recovery option (BC/DR) for many businesses, going beyond the capabilities of Backup as a Service (BaaS).

DRaaS offers huge benefits to protect your data and infrastructure in the event of both natural and manmade disasters, minimizing downtime and keeping your brand reputation intact at a pay-as-you-use low cost.

Unfortunately, many are unaware of the myths that have cropped up about DRaaS, leading to frustration, instead of what should be peace of mind, with this service. In this blog, we clear up five major myths about DRaaS so you can move forward with the information and confidence you need.

Businessman drawing on a chalkboard the words "FACTS," outlined in a green arrow, and "MYTHS," outlined in a red arrow

5 Myths about Disaster Recovery as a Service

1. It fixes all your problems.

False.

DRaaS is a top-notch recovery solution, but it can’t cover up all the problems you’ve already left unaddressed. If you have existing issues with your applications, application design, or data issues, then your recovery will be just as problematic as day-to-day operations.

As the old saying goes, “garbage in, garbage out.” Make sure everything in place is already running smoothly so that your DRaaS will too.

2. It’s all I need.

False.

Yes, Disaster Recovery as a Service is the “executable” part of the plan, meaning it carries out the actual recovery. However, truly effective BC/DR solutions need to account for things like workspace, telephones, a plan for who to call, and what to do in various situations depending on the emergency.

Your BC/DR especially needs to take into account the human element that accompanies and compliments the system element. Make sure your DRaaS is supported by a well-designed plan so the human element it relies on to succeed isn’t a sinking ship.

3. It covers everything.

False.

DRaaS solutions typically include replication and recovery of existing virtualized systems; but they may or may not cover any legacy physical servers you have. What’s more is that most solutions do not cover replication or recovery for other platforms, including IBM’s iSeries, zSeries, or pSeries.

Be sure to check with your provider about traditional backup, archival, and retention of data based on your business and compliance requirements. Some industries are required to keep records for up to seven years. This typically involves a relatively large volume of data as well as policies and procedures to recover files based on daily, weekly, monthly, quarterly, and annual backups. It is too costly for most large companies to just conduct a full backup of all their information every night and have it available for production systems.

It’s likely your DRaaS provider can help you with this, but it’s also not typically “included” in the base solution. Be sure to check the details of a potential provider’s offerings and how they can strategize with you to meet your priorities for recovery.

4. It’s an IT solution and therefore and IT decision.

Maybe.

While the IT department can typically scope and spec a DRaaS solution because they know the systems and requirements of IT, you’d be well advised to get buy-in from your executive team. That’s because your execs will likely be funding it to protect the assets, brand, and ongoing operations of the business.

As we all know, priorities change, markets change, and businesses change. That’s why it’s a good idea to approach your executive team before putting considerable effort into pursuing a solution.

5. All DRaaS solutions are the same.

False.

DRaaS providers can vary greatly from each other, including differences in:

  • What they are able/willing to cover
  • How fast they are able to recover and how much they can reduce downtime
  • The level at which they will manage/monitor your solution
  • Their level of compliance with industry standards
  • How physically and virtually secure they are
  • The quality of their customer service
  • Whether or not they are willing to customize your solution
  • How often they test, if at all, which is crucial to preventing failure

All of these qualities will vary from provider to provider, so be sure to get to know a potential provider well before signing the contract.

A word cloud of disaster recovery related items

Are You Interested in DRaaS?

With five major myths debunked, you can skip the surprises and make an informed decision about whether or not Disaster Recovery as a Service is right for you. At the end of the day, the key to success with DRaaS is choosing the right provider, especially one like LightBound who will work with you personally, explain the details of what you can expect from their solution, and be a true partner to your business.

With LightBound, you can rest assured knowing that our DRaaS services protect you with the most secure technology in the industry and can help you recover from downtime with lightning speed. Our data centers are SOC2 certified and we maintain complete compliance with industry standards set by HIPAA, PCI, SOX, and FISC. We care about the success of your solution, which is why we offer 24/7/365 monitoring by our skilled and experienced support staff.

Have more questions about DRaaS? Contact us today and we’ll answer any questions you might have about Disaster Recovery as a Service and share how DRaaS can help protect your data.

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