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LightBound Launches Cloud Contact Center Solution

We at LightBound understand that, just like your business, the world of telecommunications is also constantly growing and evolving. That is why we have made an important move to grow and enhance our Integrated Voice portfolio.  LightBound’s Cloud Contact Center is an advanced call center management system with more functionality than traditional on-premise hardware PBXs – at a fraction of the cost.

The Contact Center solution leverages a “software as a service” (SaaS) model to deliver a customizable and powerful automated delivery of calls that include ACD, Chat, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more. Read more