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Goldfish swimming in the ocean with a shark fin tied to its back and poking out above the water as a concept for deception, lies or myths

Disaster Recovery as a Service, or DRaaS, is an excellent business continuity and disaster recovery option (BC/DR) for many businesses, going beyond the capabilities of Backup as a Service (BaaS).

DRaaS offers huge benefits to protect your data and infrastructure in the event of both natural and manmade disasters, minimizing downtime and keeping your brand reputation intact at a pay-as-you-use low cost.

Unfortunately, many are unaware of the myths that have cropped up about DRaaS, leading to frustration, instead of what should be peace of mind, with this service. In this blog, we clear up five major myths about DRaaS so you can move forward with the information and confidence you need.

Businessman drawing on a chalkboard the words "FACTS," outlined in a green arrow, and "MYTHS," outlined in a red arrow

5 Myths about Disaster Recovery as a Service

1. It fixes all your problems.

False.

DRaaS is a top-notch recovery solution, but it can’t cover up all the problems you’ve already left unaddressed. If you have existing issues with your applications, application design, or data issues, then your recovery will be just as problematic as day-to-day operations.

As the old saying goes, “garbage in, garbage out.” Make sure everything in place is already running smoothly so that your DRaaS will too.

2. It’s all I need.

False.

Yes, Disaster Recovery as a Service is the “executable” part of the plan, meaning it carries out the actual recovery. However, truly effective BC/DR solutions need to account for things like workspace, telephones, a plan for who to call, and what to do in various situations depending on the emergency.

Your BC/DR especially needs to take into account the human element that accompanies and compliments the system element. Make sure your DRaaS is supported by a well-designed plan so the human element it relies on to succeed isn’t a sinking ship.

3. It covers everything.

False.

DRaaS solutions typically include replication and recovery of existing virtualized systems; but they may or may not cover any legacy physical servers you have. What’s more is that most solutions do not cover replication or recovery for other platforms, including IBM’s iSeries, zSeries, or pSeries.

Be sure to check with your provider about traditional backup, archival, and retention of data based on your business and compliance requirements. Some industries are required to keep records for up to seven years. This typically involves a relatively large volume of data as well as policies and procedures to recover files based on daily, weekly, monthly, quarterly, and annual backups. It is too costly for most large companies to just conduct a full backup of all their information every night and have it available for production systems.

It’s likely your DRaaS provider can help you with this, but it’s also not typically “included” in the base solution. Be sure to check the details of a potential provider’s offerings and how they can strategize with you to meet your priorities for recovery.

4. It’s an IT solution and therefore and IT decision.

Maybe.

While the IT department can typically scope and spec a DRaaS solution because they know the systems and requirements of IT, you’d be well advised to get buy-in from your executive team. That’s because your execs will likely be funding it to protect the assets, brand, and ongoing operations of the business.

As we all know, priorities change, markets change, and businesses change. That’s why it’s a good idea to approach your executive team before putting considerable effort into pursuing a solution.

5. All DRaaS solutions are the same.

False.

DRaaS providers can vary greatly from each other, including differences in:

  • What they are able/willing to cover
  • How fast they are able to recover and how much they can reduce downtime
  • The level at which they will manage/monitor your solution
  • Their level of compliance with industry standards
  • How physically and virtually secure they are
  • The quality of their customer service
  • Whether or not they are willing to customize your solution
  • How often they test, if at all, which is crucial to preventing failure

All of these qualities will vary from provider to provider, so be sure to get to know a potential provider well before signing the contract.

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Are You Interested in DRaaS?

With five major myths debunked, you can skip the surprises and make an informed decision about whether or not Disaster Recovery as a Service is right for you. At the end of the day, the key to success with DRaaS is choosing the right provider, especially one like LightBound who will work with you personally, explain the details of what you can expect from their solution, and be a true partner to your business.

With LightBound, you can rest assured knowing that our DRaaS services protect you with the most secure technology in the industry and can help you recover from downtime with lightning speed. Our data centers are SOC2 certified and we maintain complete compliance with industry standards set by HIPAA, PCI, SOX, and FISC. We care about the success of your solution, which is why we offer 24/7/365 monitoring by our skilled and experienced support staff.

Have more questions about DRaaS? Contact us today and we’ll answer any questions you might have about Disaster Recovery as a Service and share how DRaaS can help protect your data.

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Businessman escaping the disaster of his hot air balloon catching fire by clinging to a red balloon and flying up into air as a disaster recovery concept

From increased uptime and data security to peace of mind, the reasons to seek out a Disaster Recovery as a Service (DRaaS) provider are numerous. But unfortunately, there’s a catch: in order for your DRaaS services to be a success, you’ll want to make sure you choose the right provider. By carefully vetting potential providers for cloud data recovery, you can save yourself from headaches and know you have a solution you can count on.

Every provider is different, so how do you choose the right one? In this blog, we share eight attributes to look for in a DRaaS provider.

What is Disaster Recovery as a Service (DRaaS)?

Disaster Recovery as a Service (DRaaS) is a service provided by a third-party provider that hosts and continually replicates your servers to a different location geographically in order to enable failover in the event of a natural or man-made catastrophe.

DRaaS ensures excellent business continuity and disaster recovery (BC/DR) for your business. No matter if you are facing a hurricane, cyber attack, or human error as a threat to your business, DRaaS enables you to get back up and running with lightning speed and minimal downtime.

Hand of a businessman chooses a wood block cube with a smiley face on it instead of a block with a neutral face and one with a frowning face

How Do You Choose the Right DRaaS Provider?

To help you find an excellent provider, we’ve created a checklist of eight attributes to look for in each potential provider.

1. Their DRaaS solution allows you to recover with lightning speed. Check your provider’s Service Level Agreement (SLA) to make sure their Recovery Point Objective (RPO) is measured in seconds and Recovery Time Objective (RTO)  in minutes to minimize downtime.

2. Their solution is customizable. Your provider should be experienced and work with many different recovery environments, able to customize a plan for you and your company.

3. They keep your DR plan up-to-date so it’s perfectly executable when disaster strikes. Ideally, your provider will auto-incorporate all the latest changes to your environment so you don’t have to worry about a thing, ensuring your plan includes all the latest changes so it can go off without a hitch.

4. They have top-notch security. Your provider should be protecting your data in four primary ways: with the most secure technology in the industry, a secure environment, geographic diversity, and SOC 2 certification.

5. They are trustworthy and invested. Your feelings about your provider matter, as well as that they maintain complete compliance with industry standards set by HIPAA, PCI, SOX, and FISC. Their team should be made up of experts in disaster recovery with no shortage of experience carrying it out.

6. They’re always-on and always-available to assist you. A provider you can count on will handle monitoring your data and environment 24/7 by skilled NOC (Network Operations Center) support staff so problems do not go unnoticed and can be resolved quickly. This high visibility is essential.

7. Their DR plan is comprehensive and tested regularly. A provider that tests DR plans at least twice a year is key to preventing DRaaS failure.

8. Their customer support is excellent and ready to help. No one wants to be in a situation where you can’t get in touch with your provider. Choose a provider you know you can reach easily and communicate with stress-free.

The words "Disaster Recovery" next to a cloud-shaped icon for Disaster Recovery as a Service (DRaaS) with a server room as the background

Picking Your Provider

Don’t settle for a provider that isn’t characterized by these key traits or you might end up with a frustrating customer experience—or worse, failed disaster recovery at a time when it matters most. By choosing the right provider, it will make your DR strategy easy to manage, maintain, and achieve success.

All eight of these attributes to look for in a DRaaS provider describe LightBound. Our speedy recovery time, exemplary customer service, and top-notch security ensure you will enjoy excellent uptime and a stress-free experience. We seek to be a true partner to your business, providing a Disaster Recovery as a Service (DRaaS) solution you can count on.

Want to learn more about choosing LightBound as your DRaaS provider? Contact us today and we’ll answer any questions you might have about disaster recovery solutions.

CONTACT US