Cloud Contact Center
Unlike most Contact Center solutions, LightBound’s solution is built into our Service Provider network at the source. That means we provide superior reliability, along with easier adoption and faster, more accurate resolution times. In a nutshell, LightBound IS the Service Provider. We’re a CLEC, Managed Carrier Provider, and an ISP.
What sets us apart? We provide the dial-tone, DID’s, provisioning, porting, managed circuits, and Internet services (from 10 disparate providers), so we have the control and accountability to ensure the best outcome during initial implementation and everyday use.
We also have 20+ years of expertise and our systems are supported by the same team that implements your system. All our systems are installed and supported by LightBound employees.
Lightbound’s Contact Center Solution is a cloud-based phone system that makes your employees more productive and simplifies your business. It delivers more functionality than a traditional phone system without the hassle of managing and maintaining any hardware on your premise.
- Cost Savings: Up to 45% less expensive than comparable hardware-based solutions.
- Low up-front cost, and predictable monthly expense: You pay only for what you need.
- On-Demand scalability: Easily increase or decrease agents. You pay only for what you use.
- Automatic Software Updates: Flexible technology grows as you grow, with upgrades performed by Lightbound seamlessly in the background over our network.