Quotables and Notables
What Is Colocation?
As your business grows, it’s important to consider your options when it comes to your computing needs. One of the primary options is a colocation data center. Colocation services at a data center offers space with proper power, cooling, and security to host your business’ computing hardware and servers. Instead of keeping servers in-house, in an office, or at a private data center, you can choose to “co-locate” your equipment. This involves renting space in a colocation data center, which means you already own the server and rent the required physical space to house it within a data center.
Colocation data centers are beneficial through allowing you to eliminate the capital expenditures of building and maintaining your own facility, while simultaneously allowing you to retain ownership and complete control over your physical servers.
How It Works
Colocation providers rent out space in a data center in which customers can install their equipment. However, they also provide the power, bandwidth, IP address, and cooling systems that you will require to successfully use your hardware and server from that space. The space in the facility is leased by size. There are racks, cabinets, cages, or full rooms. A rack is a frame for mounting equipment and hardware, usually horizontally. A full-sized rack is a cabinet. A cabinet is 47U, and ideal for those looking for maximum agility and room to scale in the future. A cage is a tailored option that gives you the ability to customize a secured portion of our facility to support the specific requirements of your deployment. Full rooms can meet the most complex requirements, offering the most extensive options when it comes to autonomy, privacy, security, and stability.
Colocation provides much more stringent levels of security, including security guards or even biometric access control. Colocation data centers have added features, like backups and UPS devices, to protect against outages. This includes outages caused by natural disaster, fire, or flood.
Colocation is a beneficial option for your business because it is reliable. It is structured so that your data is always up and running when both you and your customers need it. It is secure. At Lightbound, our data centers are among the safest and most secure in the nation. We provide redundant power, cooling, fire suppression, and security. With us, you only pay for what you need, when you need it, thus reducing unnecessary costs. Our colocation data centers are also scalable, giving you the ability to expand and grow in your computing as your business grows.
At Lightbound, we provide our customers with the ultimate in availability, which starts with the colocation data center. Our colocation data centers are fundamental to any IP foundation, and we strive to create a building block for our customers to continue growing their business. If you’re ready to make the switch or even have a few questions about our colocation data centers, get in touch with us today! We’d love to hear from you.
LightBound implemented wireless access point (WAP) solutions for Torchlite, an Indiana-based digital marketing firm, in July of 2017. We interviewed Torchlite’s Co-Founder and CTO, Dustin McCormick, to explain the Wi-Fi problems Torchlite experienced prior to working with LightBound, LightBound’s solution, and what advice he has for other businesses experiencing Wi-Fi issues.
What follows is an edited transcript (for clarity and brevity) of our interview with Dustin.
Wi-Fi Issues That Led Torchlite to Seek LightBound Solutions
Dustin: As a startup, we tried to figure out the Wi-Fi access for our office ourselves, but as Torchlite grew that quickly became a problem. We started to have really bad connectivity issues, which is a big deal because we are a technology and marketing company that is constantly involved in internet-based activities crucial to our business. We can’t afford to have any downtime—and it was happening persistently.
We hired someone to come and help us out. He installed equipment that improved our loads, but our problems persisted. We had invested considerable time and money into a solution and it didn’t help at all. The driver for us to go to LightBound was that they already supplied our internet, and we were confident that the internet connection they provided had been very fast, exactly as promised.
The vendor that we were using, although he had been doing this for a long time, could not figure out the issue. When we brought in LightBound, they knew immediately what the problem was, projected a deep understanding of it, and instilled confidence in us that they’d be able to provide a solution.
Step 1: Discovery and Diagnosing the Problem
Dustin: We reached out to LightBound to evaluate the situation and get an idea of the problem. Matt Addison, a Network Architect at LightBound, came out for the information-gathering part of the process. He worked with me to get all the details about our current network, making sure he fully understood the environment he would be working with. He was able to quickly identify the issue we were having and scheduled an installation time with us.
Step 2: Prescribing a Solution
Dustin: Matt recommended that we get some different equipment and a service package through LightBound. That way, if we experienced issues like this in the future, then we’d have LightBound to help us as a resource that understands problems of this complexity. Their solution would also allow proactive monitoring and response. It felt good to be talking to somebody with technical knowledge as a subject-matter expert, and it made us feel better to know that the problem was truly going to be resolved.
Step 3: Installation
Dustin: Ben Cunningham, a LightBound Network Engineer, came out about a week or two later for the actual installation. He was able to strategically do his work in such a way that it had little to no effect on our business. Matt had done so much research with me beforehand to get the nitty-gritty technical details figured out that by the time Ben came here he knew exactly what to do, so he didn’t need a lot from me.
Ben came in, put all the new equipment up, and handled all of the physical installation and software setup. The installation happened over the course of a lunch break and we didn’t even notice the downtime—it was either nothing or just a minute while we switched it over, and afterward everything worked exactly as expected. Since then, we’ve had no issues whatsoever. Everything’s running perfectly.
Step 4: Torchlite’s New Control Panel From LightBound and Follow-Up
Dustin: One thing I was really happy about was that about an hour or two after the installation was completed, Matt emailed me from his location to let me know he was logged in to the control panel of our new equipment, and he could see that everything was running great with no problems. He also asked me how everything was going. Not only was he able to technically confirm that everything was working well, but he also let me know and made sure that—from our end—things were good.
Matt also gave me access to that same control panel he was looking at, so I can now go in there and see any issues if we were to have them in the future. I can log in there and see exactly why we’re having the issue and what that issue would be.
Post-installation, we haven’t had any issues whatsoever. Everything’s running smoothly and I haven’t had a single person report any of the symptoms we had before. A great benefit is having that control panel, and we feel better having a place to log in and check everything out. There’s a peace of mind both with having that control panel and also with the service agreement.
Advice For Other Businesses Experiencing Wi-Fi Problems
Dustin: Internet is not optional—it’s core to how we do business and core for really any company. Having the internet go out at certain moments can be devastating to a sales call or to a meeting. It also may cause employees to not be confident that they’re going to have wireless internet when they come into the office, which can cause its own issues.
Home-brewing an internet solution can solve some problems, but if your business grows the way you’d like, then you’ll quickly outgrow that and cause issues for yourself.
My advice to other businesses would be that internet access is something you should invest in and make sure is done well. That way, you get it right the first time around.
LightBound’s WAP Services Can Help Your Business
LightBound helped Torchlite discover their wireless access point issues and implement a successful WAP solution for their business. LightBound believes in offering clients the latest technologies and supporting these services with the best talent in the business. If you’re experiencing issues with your wireless access points, or are having any Wi-Fi difficulties at all, contact us today! We’d love to help you solve any problems and design a rock-solid IP foundation for your company.
FOR IMMEDIATE RELEASE
INDIANAPOLIS, June 28, 2017 – LightBound, an Indiana-based ISP and datacenter services provider, announced today the addition of a new Disaster Recovery as a Service (DRaaS) product to its Cloud Portfolio. LightBound is now able to offer this service to anyone around the globe. This service provides organizations of all types the ability to protect their systems and data against man-made and natural catastrophes through real-time replication and fail-over recovery for server workloads to an off-site location.
Natural disasters aren’t the only threat to an organization’s data and systems. Recently, there’s been an exponential increase in cyber-crimes, denial of service attacks, and other events, more so than mother-nature’s wrath. With security exposures increasing by the day, it’s not a matter of if organizations need a disaster recovery plan, but when. DRaaS provides the quick and affordable recovery needed to get an organization back up and running.
“Now more than ever, companies need to ensure that their customers and employees have access to their systems 24x7x365,” states Jack Carr, CEO of LightBound. “It’s no longer a luxury, and it’s never been more affordable or achievable. Up until now, this type of service wasn’t affordable or attainable for small and medium-sized businesses. Our service lets the small guys compete with larger companies in terms of uptime and availability of their systems– which has now become ‘table stakes’ at the poker table.”
Key features of LightBound’s DRaaS services:
- LightBound’s resources and expertise can be leveraged so companies can focus on what they do best
- DRaaS services allow data and systems to be recovered in minutes rather than hours or days, which is essential to minimize downtime and keep companies running
- LightBound can serve organizations anywhere in the world, no matter where they operate, so companies can recover to/from anywhere and replicate to/from anywhere
- It is not required to be a current customer to use LightBound’s DRaaS services
“LightBound already provides critical resources in terms of connectivity and production workloads, so the DRaaS offering is a perfect and seamless compliment for added uptime assurance. It’s easy and it just makes sense,” explains Shane White, Director of Information Technology, Carter Logistics. “We can trust LightBound’s DRaaS services to provide quick recovery from any outage, and it’s a fundamental requirement that we’re able to manage logistics and shipments around the clock.”
“Indiana is a global logistics leader and plays a critical role in encouraging companies to expand and/or relocate to Indiana”. All of these companies need to be and remain competitive. If we can play a small part in that greater success, that’s something we can all be proud of,” said Jack Carr.
About LightBound: Since 1994, LightBound has been delivering Internet and IP services to clients. We are an Indiana-based provider of Internet, voice, co-location, network, and IaaS cloud services to local and global organizations. LightBound has been delivering 24×7 support from a staffed Network Operations Center (NOC) from the beginning and a CLEC since 2005.
Contact LightBound if you see DRaaS in your future.
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Media Contact: Dane Dittemore LightBound 317.777.7131
Press release originally posted on PR Newswire.
Regardless of industry, today’s customers are increasingly relying on their overall customer experience when it comes to selecting vendors or services. Contact centers are no exception.
The technology you choose for your contact centers will play a greater role in the success of your customer service as new channels of communication continue to develop. Whether you’re already established and have an investment in hardware, or you’re a company looking for ways to offer world class service, a virtual contact center offers outstanding benefits. Read more