Quotables and Notables

It’s the holiday season and 2019 is fast approaching! Before we hit the new year, and with the warm feelings of the holiday spirit all around us, we wanted to take a moment to thank our customers, employees, and everyone who’s supported LightBound.

Our success is thanks to you, not only during this incredible year of 2018, but during all of  the years since LightBound’s founding in 1994. Thank you!

As you may have already heard or read in our announcement, LightBound will soon be merging with DataBank, a leading provider of enterprise-class data center, connectivity, and managed services. We are looking forward to an amazing future with DataBank!

We could not be more excited at LightBound for this incredible opportunity because, as Raul K. Martynek, CEO of DataBank, explained, the merger will combine LightBound’s strengths “in colocation, connectivity, and managed services with DataBank’s broad product offering and national footprint.”

“Joining DataBank is an outstanding opportunity for LightBound, its employees and customers.” – Jack Carr, CEO of LightBound

DataBank’s customer-centric approach is why we chose to “combine with their team and be able to expand our offering and geographic footprint,” explained our very own CEO, Jack Carr.

As you may already know, this merger will not impact your existing relationship or services with LightBound. DataBank’s services are a great complement to LightBound’s services.

DataBank’s portfolio of solutions will gain the following services from LightBound:

    • Colocation
    • Internet
    • Voice
    • Network
  • Cloud services

Here are some facts to know about DataBank:

    • DataBank offers customers 100% uptime availability of data, applications, and infrastructure anchored in world-class facilities
    • DataBank’s customized technology solutions are designed to help customers effectively manage risk, improve their technology performance, and allow them to focus on their core business objectives
    • DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX
  • DataBank will operate 17 data centers in 9 US Markets, including Dallas, Minneapolis, Kansas City, Cleveland, Pittsburgh, Salt Lake City, Baltimore, Atlanta, and now Indianapolis

You can read DataBank’s announcement of our big news here and the Inside Indiana Business story here.

The words "Thank you" written on a blurred lights background

We will keep you informed with more information about our integration as the latest developments happen. Thank you again for your continued support and trust. We look forward to a wonderful year ahead!

A great data center provider should give you many reasons to be thankful, but if they are leaving you wishing for more, then it may be time to make a switch. With data center service delivery from the right provider, you can be grateful for these five benefits:


1. Giving Time Back to Your Team

Your team has things to do and places to be, but the investment it takes to manage and maintain a data center is immense. Having a service provider handle this burden is freeing, enabling you and your team to get back to core business operations while increasing productivity and reducing stress.   


2. Giving You Peace of Mind

The growing threat of cyber attacks and unexpected disasters like fire and flood cause no fear in you. Why? Because even if you experienced major data loss, you have peace of mind knowing your data can easily and quickly be restored by your provider.

With redundant power, cooling, fire suppression, and security, you know your data is in good hands. And if something goes wrong? Your provider is there for you to answer your call, day or night, and work personally with you to resolve the problem.


3. Saving You Money

Outsourcing to a data center provider means money saved. You don’t have to worry about the capital expenditures of infrastructure, nor do you have to pay to keep that infrastructure up-to-date and functional.

This type of service delivery means you only pay for what you need when you need it. Plus, you’re saving money on recovering data thanks to your provider’s disaster recovery (DR) solution that you can count on in the event of data loss.


4. Keeping Your DR Plan Up-to-Date With Constant Change

A data center’s environment is constantly changing, making it hard to ensure your disaster recovery plan stays up-to-date. This is a must if your DR plan is to be effective, and thankfully, your provider has you covered. They’re auto-incorporating all the latest changes so you don’t have to worry about a thing. Your DR plan will be perfectly executable when disaster strikes.


5. Giving You Flexibility and Scalability

When you host your own data center on-site, it takes a time, labor, and money to scale it up and down as your business grows, changes, or even moves locations. Thankfully, your data center provider handles the infrastructure for you, allowing you to easily scale up or down, especially since you only pay for what you need. And if you have to move? Your data center gets to stay put, allowing you to invest your resources elsewhere.

Looking for Better Service Delivery?

Are you thankful for your data center provider, or are they letting you down? The right data center provider is one that gives you much to be grateful for when it comes to service delivery.

Want to know what it’s like to have a data center provider that gives you all these reasons to be thankful and more? Contact LightBound today and we’ll share what benefits you can expect by making a switch!

What Is Colocation?


As your business grows, it’s important to consider your options when it comes to your computing needs. One of the primary options is a colocation data center. Colocation services at a data center offers space with proper power, cooling, and security to host your business’ computing hardware and servers. Instead of keeping servers in-house, in an office, or at a private data center, you can choose to “co-locate” your equipment. This involves renting space in a colocation data center, which means you already own the server and rent the required physical space to house it within a data center.


Colocation data centers are beneficial through allowing you to eliminate the capital expenditures of building and maintaining your own facility, while simultaneously allowing you to retain ownership and complete control over your physical servers.


How It Works


Colocation providers rent out space in a data center in which customers can install their equipment. However, they also provide the power, bandwidth, IP address, and cooling systems that you will require to successfully use your hardware and server from that space. The space in the facility is leased by size. There are racks, cabinets, cages, or full rooms. A rack is a frame for mounting equipment and hardware, usually horizontally. A full-sized rack is a cabinet. A  cabinet is 47U, and ideal for those looking for maximum agility and room to scale in the future. A cage is a tailored option that gives you the ability to customize a secured portion of our facility to support the specific requirements of your deployment. Full rooms can meet the most complex requirements, offering the most extensive options when it comes to autonomy, privacy, security, and stability.


Colocation provides much more stringent levels of security, including security guards or even biometric access control. Colocation data centers have added features, like backups and UPS devices, to protect against outages. This includes outages caused by natural disaster, fire, or flood.




Colocation is a beneficial option for your business because it is reliable. It is structured so that your data is always up and running when both you and your customers need it. It is secure. At Lightbound, our data centers are among the safest and most secure in the nation. We provide redundant power, cooling, fire suppression, and security. With us, you only pay for what you need, when you need it, thus reducing unnecessary costs. Our colocation data centers are also scalable, giving you the ability to expand and grow in your computing as your business grows.


At Lightbound, we provide our customers with the ultimate in availability, which starts with the colocation data center. Our colocation data centers are fundamental to any IP foundation, and we strive to create a building block for our customers to continue growing their business. If you’re ready to make the switch or even have a few questions about our colocation data centers, get in touch with us today! We’d love to hear from you.

LightBound implemented wireless access point (WAP) solutions for Torchlite, an Indiana-based digital marketing firm, in July of 2017. We interviewed Torchlite’s Co-Founder and CTO, Dustin McCormick, to explain the Wi-Fi problems Torchlite experienced prior to working with LightBound, LightBound’s solution, and what advice he has for other businesses experiencing Wi-Fi issues.  

What follows is an edited transcript (for clarity and brevity) of our interview with Dustin.

Wi-Fi Issues That Led Torchlite to Seek LightBound Solutions

Dustin: As a startup, we tried to figure out the Wi-Fi access for our office ourselves, but as Torchlite grew that quickly became a problem. We started to have really bad connectivity issues, which is a big deal because we are a technology and marketing company that is constantly involved in internet-based activities crucial to our business. We can’t afford to have any downtime—and it was happening persistently.  

We hired someone to come and help us out. He installed equipment that improved our loads, but our problems persisted. We had invested considerable time and money into a solution and it didn’t help at all. The driver for us to go to LightBound was that they already supplied our internet, and we were confident that the internet connection they provided had been very fast, exactly as promised.  

The vendor that we were using, although he had been doing this for a long time, could not figure out the issue. When we brought in LightBound, they knew immediately what the problem was, projected a deep understanding of it, and instilled confidence in us that they’d be able to provide a solution.

Step 1: Discovery and Diagnosing the Problem  

Dustin: We reached out to LightBound to evaluate the situation and get an idea of the problem. Matt Addison, a Network Architect at LightBound, came out for the information-gathering part of the process. He worked with me to get all the details about our current network, making sure he fully understood the environment he would be working with. He was able to quickly identify the issue we were having and scheduled an installation time with us.  

Step 2: Prescribing a Solution

Dustin: Matt recommended that we get some different equipment and a service package through LightBound. That way, if we experienced issues like this in the future, then we’d have LightBound to help us as a resource that understands problems of this complexity. Their solution would also allow proactive monitoring and response. It felt good to be talking to somebody with technical knowledge as a subject-matter expert, and it made us feel better to know that the problem was truly going to be resolved.   

Step 3: Installation

Dustin: Ben Cunningham, a LightBound Network Engineer, came out about a week or two later for the actual installation. He was able to strategically do his work in such a way that it had little to no effect on our business. Matt had done so much research with me beforehand to get the nitty-gritty technical details figured out that by the time Ben came here he knew exactly what to do, so he didn’t need a lot from me.  

Ben came in, put all the new equipment up, and handled all of the physical installation and software setup. The installation happened over the course of a lunch break and we didn’t even notice the downtime—it was either nothing or just a minute while we switched it over, and afterward everything worked exactly as expected. Since then, we’ve had no issues whatsoever. Everything’s running perfectly.  

Step 4: Torchlite’s New Control Panel From LightBound and Follow-Up

Dustin: One thing I was really happy about was that about an hour or two after the installation was completed, Matt emailed me from his location to let me know he was logged in to the control panel of our new equipment, and he could see that everything was running great with no problems. He also asked me how everything was going. Not only was he able to technically confirm that everything was working well, but he also let me know and made sure that—from our end—things were good.  

Matt also gave me access to that same control panel he was looking at, so I can now go in there and see any issues if we were to have them in the future. I can log in there and see exactly why we’re having the issue and what that issue would be.  

Post-installation, we haven’t had any issues whatsoever. Everything’s running smoothly and I haven’t had a single person report any of the symptoms we had before. A great benefit is having that control panel, and we feel better having a place to log in and check everything out. There’s a peace of mind both with having that control panel and also with the service agreement.  

Advice For Other Businesses Experiencing Wi-Fi Problems

Dustin: Internet is not optional—it’s core to how we do business and core for really any company. Having the internet go out at certain moments can be devastating to a sales call or to a meeting. It also may cause employees to not be confident that they’re going to have wireless internet when they come into the office, which can cause its own issues.

Home-brewing an internet solution can solve some problems, but if your business grows the way you’d like, then you’ll quickly outgrow that and cause issues for yourself.  

My advice to other businesses would be that internet access is something you should invest in and make sure is done well. That way, you get it right the first time around.    

LightBound’s WAP Services Can Help Your Business

LightBound helped Torchlite discover their wireless access point issues and implement a successful WAP solution for their business. LightBound believes in offering clients the latest technologies and supporting these services with the best talent in the business. If you’re experiencing issues with your wireless access points, or are having any Wi-Fi difficulties at all, contact us today! We’d love to help you solve any problems and design a rock-solid IP foundation for your company.