Quotables and Notables

Torchlite Testimonial of LightBound’s Wireless AP Solutions

LightBound implemented wireless access point (WAP) solutions for Torchlite, an Indiana-based digital marketing firm, in July of 2017. We interviewed Torchlite’s Co-Founder and CTO, Dustin McCormick, to explain the Wi-Fi problems Torchlite experienced prior to working with LightBound, LightBound’s solution, and what advice he has for other businesses experiencing Wi-Fi issues.  

What follows is an edited transcript (for clarity and brevity) of our interview with Dustin.

Wi-Fi Issues That Led Torchlite to Seek LightBound Solutions

Dustin: As a startup, we tried to figure out the Wi-Fi access for our office ourselves, but as Torchlite grew that quickly became a problem. We started to have really bad connectivity issues, which is a big deal because we are a technology and marketing company that is constantly involved in internet-based activities crucial to our business. We can’t afford to have any downtime—and it was happening persistently.  

We hired someone to come and help us out. He installed equipment that improved our loads, but our problems persisted. We had invested considerable time and money into a solution and it didn’t help at all. The driver for us to go to LightBound was that they already supplied our internet, and we were confident that the internet connection they provided had been very fast, exactly as promised.  

The vendor that we were using, although he had been doing this for a long time, could not figure out the issue. When we brought in LightBound, they knew immediately what the problem was, projected a deep understanding of it, and instilled confidence in us that they’d be able to provide a solution.

Step 1: Discovery and Diagnosing the Problem  

Dustin: We reached out to LightBound to evaluate the situation and get an idea of the problem. Matt Addison, a Network Architect at LightBound, came out for the information-gathering part of the process. He worked with me to get all the details about our current network, making sure he fully understood the environment he would be working with. He was able to quickly identify the issue we were having and scheduled an installation time with us.  

Step 2: Prescribing a Solution

Dustin: Matt recommended that we get some different equipment and a service package through LightBound. That way, if we experienced issues like this in the future, then we’d have LightBound to help us as a resource that understands problems of this complexity. Their solution would also allow proactive monitoring and response. It felt good to be talking to somebody with technical knowledge as a subject-matter expert, and it made us feel better to know that the problem was truly going to be resolved.   

Step 3: Installation

Dustin: Ben Cunningham, a LightBound Network Engineer, came out about a week or two later for the actual installation. He was able to strategically do his work in such a way that it had little to no effect on our business. Matt had done so much research with me beforehand to get the nitty-gritty technical details figured out that by the time Ben came here he knew exactly what to do, so he didn’t need a lot from me.  

Ben came in, put all the new equipment up, and handled all of the physical installation and software setup. The installation happened over the course of a lunch break and we didn’t even notice the downtime—it was either nothing or just a minute while we switched it over, and afterward everything worked exactly as expected. Since then, we’ve had no issues whatsoever. Everything’s running perfectly.  

Step 4: Torchlite’s New Control Panel From LightBound and Follow-Up

Dustin: One thing I was really happy about was that about an hour or two after the installation was completed, Matt emailed me from his location to let me know he was logged in to the control panel of our new equipment, and he could see that everything was running great with no problems. He also asked me how everything was going. Not only was he able to technically confirm that everything was working well, but he also let me know and made sure that—from our end—things were good.  

Matt also gave me access to that same control panel he was looking at, so I can now go in there and see any issues if we were to have them in the future. I can log in there and see exactly why we’re having the issue and what that issue would be.  

Post-installation, we haven’t had any issues whatsoever. Everything’s running smoothly and I haven’t had a single person report any of the symptoms we had before. A great benefit is having that control panel, and we feel better having a place to log in and check everything out. There’s a peace of mind both with having that control panel and also with the service agreement.  

Advice For Other Businesses Experiencing Wi-Fi Problems

Dustin: Internet is not optional—it’s core to how we do business and core for really any company. Having the internet go out at certain moments can be devastating to a sales call or to a meeting. It also may cause employees to not be confident that they’re going to have wireless internet when they come into the office, which can cause its own issues.

Home-brewing an internet solution can solve some problems, but if your business grows the way you’d like, then you’ll quickly outgrow that and cause issues for yourself.  

My advice to other businesses would be that internet access is something you should invest in and make sure is done well. That way, you get it right the first time around.    

LightBound’s WAP Services Can Help Your Business

LightBound helped Torchlite discover their wireless access point issues and implement a successful WAP solution for their business. LightBound believes in offering clients the latest technologies and supporting these services with the best talent in the business. If you’re experiencing issues with your wireless access points, or are having any Wi-Fi difficulties at all, contact us today! We’d love to help you solve any problems and design a rock-solid IP foundation for your company.

Indiana Technology Company Enhances Cloud Portfolio with DRaaS

FOR IMMEDIATE RELEASE

INDIANAPOLIS, June 28, 2017LightBound, an Indiana-based ISP and datacenter services provider, announced today the addition of a new Disaster Recovery as a Service (DRaaS) product to its Cloud Portfolio. LightBound is now able to offer this service to anyone around the globe. This service provides organizations of all types the ability to protect their systems and data against man-made and natural catastrophes through real-time replication and fail-over recovery for server workloads to an off-site location.

Natural disasters aren’t the only threat to an organization’s data and systems. Recently, there’s been an exponential increase in cyber-crimes, denial of service attacks, and other events, more so than mother-nature’s wrath. With security exposures increasing by the day, it’s not a matter of if organizations need a disaster recovery plan, but when. DRaaS provides the quick and affordable recovery needed to get an organization back up and running.

“Now more than ever, companies need to ensure that their customers and employees have access to their systems 24x7x365,” states Jack Carr, CEO of LightBound. “It’s no longer a luxury, and it’s never been more affordable or achievable. Up until now, this type of service wasn’t affordable or attainable for small and medium-sized businesses. Our service lets the small guys compete with larger companies in terms of uptime and availability of their systems– which has now become ‘table stakes’ at the poker table.”

Key features of LightBound’s DRaaS services:

  • LightBound’s resources and expertise can be leveraged so companies can focus on what they do best
  • DRaaS services allow data and systems to be recovered in minutes rather than hours or days, which is essential to minimize downtime and keep companies running
  • LightBound can serve organizations anywhere in the world, no matter where they operate, so companies can recover to/from anywhere and replicate to/from anywhere
  • It is not required to be a current customer to use LightBound’s DRaaS services

“LightBound already provides critical resources in terms of connectivity and production workloads, so the DRaaS offering is a perfect and seamless compliment for added uptime assurance. It’s easy and it just makes sense,” explains Shane White, Director of Information Technology, Carter Logistics. “We can trust LightBound’s DRaaS services to provide quick recovery from any outage, and it’s a fundamental requirement that we’re able to manage logistics and shipments around the clock.”

“Indiana is a global logistics leader and plays a critical role in encouraging companies to expand and/or relocate to Indiana”. All of these companies need to be and remain competitive. If we can play a small part in that greater success, that’s something we can all be proud of,” said Jack Carr. 

About LightBound: Since 1994, LightBound has been delivering Internet and IP services to clients. We are an Indiana-based provider of Internet, voice, co-location, network, and IaaS cloud services to local and global organizations. LightBound has been delivering 24×7 support from a staffed Network Operations Center (NOC) from the beginning and a CLEC since 2005.

Contact LightBound if you see DRaaS in your future.

# # #

Media Contact: Dane Dittemore LightBound 317.777.7131

ddittemore@lightbound.net

Press release originally posted on PR Newswire.

Three Steps You Should Take Before Switching To Cloud Contact Services

Regardless of industry, today’s customers are increasingly relying on their overall customer experience when it comes to selecting vendors or services. Contact centers are no exception.

The technology you choose for your contact centers will play a greater role in the success of your customer service as new channels of communication continue to develop. Whether you’re already established and have an investment in hardware, or you’re a company looking for ways to offer world class service, a virtual contact center offers outstanding benefits. Read more

LightBound Enhances Product Portfolio with Fiber-based Internet Service

For Immediate Release

(INDIANAPOLIS, May 9, 2017) – LightBound, an Indiana-based ISP and data center services provider, is pleased to announce the availability of fiber-based Internet service in The Union 525, Indy’s newest “Tech Space”. The former Eli Lilly property, located at 525 S. Meridian, features 122,000 square feet of office space and will service the emerging, high-growth tech market in Indy. LightBound will offer Internet speeds from 100Mbps to 10Gbps. These fiber solutions are differentiated from traditional broadband connections due to the fiber technology deployed, which offers the lowest latency and highest uptime available for Internet service.

“The Union is a building that caters to the tech community, and dependable business class Internet is a crucial amenity. LightBound’s unique approach to service delivery offers both flexibility and scalability for the start-up and scale-up company.  This coupled with flexible leases allow us to have a competitive advantage in a crowded space,” said John Hurley, Partner at The Union and CEO of SmartFile.

“Indiana’s most promising tech companies can achieve their potential while attracting the best and brightest local and national talent. If we want to attract technology companies, funding, and talent to Indiana, these services are a must. LighBound has been supporting the tech community for over 20 years, and we think The Union has a unique value proposition that solves many of the challenges tech companies have as they build their businesses. If we can play a small part in helping to make that happen, we all win,” said Jack Carr, CEO of LightBound.

 

Read more

Lightbound Announces Fiber Internet (Fiber Optic Internet Service)

Today, a mere 11% of US broadband subscribers receive their services over a fiber connection. A 2016 research report, “The Impact of Broadband and Related Information and Communications Technologies on the American Economy”, references a study that shows that areas with access to broadband had stronger job gains and business growth than those that did not.

  • Source – James Capuano, ISE

With Google Fiber’s gigabit fiber networks in Kansas City, Austin and Provo, and the company expressing interest in negotiating with nine other metro areas, it’s good to know that there are other options in Indianapolis and the surrounding areas. The truth is that national providers like Google have not cast a net wide enough to include cities like Indianapolis. Read more