Entries by Dane Dittemore | VP Sales & Marketing

Is Your BC/DR Solution the Best for a Virtual Environment?

The virtualization of data centers was a huge leap forward for IT, and organizations gained increased flexibility, control, and cost savings. Yet, the full benefits of virtualization aren’t realized by many organizations because most application technologies for Business Continuity/Disaster Recovery (BC/DR) initiatives are tied to the physical environment, explains a Zerto white paper. While these […]

Three Steps You Should Take Before Switching To Cloud Contact Services

Regardless of industry, today’s customers are increasingly relying on their overall customer experience when it comes to selecting vendors or services. Contact centers are no exception. The technology you choose for your contact centers will play a greater role in the success of your customer service as new channels of communication continue to develop. Whether […]