What should you ask a potential cloud services provider before signing the dotted line? While a provider can seem like they have their ducks in a row, don’t forget to vet them for how they will treat you as a client. Asking the right questions can help you reveal whether or not a provider will meet, and hopefully exceed, your expectations as you experience the transition to cloud computing.
Ask potential cloud services providers these five questions to ensure they will give you the best client experience for a successful transition:
1. Do I need a cloud storage or cloud computing solution?
This is more of a question to ask yourself, but it’s first on the list because you’ll need to clarify whether your business needs a cloud storage solution like DropBox or an enterprise-level IaaS cloud computing service with network, server, and storage resources for your application.
Cloud storage solutions are used for basic data storage and backup while cloud computing allows you to run applications in the cloud—a huge leap beyond cloud storage. IaaS Cloud computing allows you to access and run applications or programs through the Internet rather than through a physical computer or server. If you only need to store some files, you can stick to a cloud storage solution, but if you’re ready to put your business applications in the Cloud, then you’re ready to look for a cloud computing provider.
Cloud computing offers benefits like scalability, flexibility, cost savings on capital expenditures, the ability to remotely access and transform your data, plus so much more. A cloud computing provider may also offer increased protection for your data, both physically and virtually, thanks to data security and disaster recovery capabilities.
2. Are you a reseller or do you provide cloud services directly?
Some providers resell cloud services while others provide cloud services directly. The problem with resellers is that they not only have a lack of contact with the services they’re selling, but if you have a downtime issue it can be costly not knowing whether to call the software/hardware OEM (Original Equipment Manufacturer), the hosting provider, or the VAR (value-added reseller) for support. Finding where the problem started can prove to be an expensive headache.
When you work with a provider like LightBound, we’re not resellers of these products—we actually provide these services directly to you. This means we are able to provide a better customer experience for you because we customize the solution for your business, handle all the project management, installation, and implementation. We also support your business with a dedicated Technical Account Manager, a 24×7 NOC, and a team of Tier 3 and Tier 4 Engineers if things go bump in the night. All of these compliment our resource pools and ensure a smooth and trouble-free customer experience.
3. What are your service hours?
Technology doesn’t wait for “office hours” to malfunction, and things tend to go wrong in the middle of the night when you’re least expecting it. Will your provider be there for you when you need them most?
Some providers limit the hours when you can actually reach them for assistance, which can mean increased downtime for your business, frustrated employees, unhappy customers, and halted business operations.
Choose a provider like LightBound that offers always-on, always-available service designed to solve your problems with lightning speed. We are there for you day or night and will work hard to get your services back up and running if there’s ever an issue. Your bottom line will thank you!
4. Who answers the phone when I call?
When you call for help, will you be speaking to an answering machine, robot, third-party assistant, or a personable and ready-to-help expert? Will they know what they’re talking about and be able to help you, or end up wasting your time?
When something goes wrong, having an experienced professional on the other end of the line makes all the difference in getting your problems solved. When you call LightBound for help, one of our expert employees will be ready to assist you 24/7/365, and you’ll be able to put names to faces with our team.
5. Who’s responsible for what?
Who’s responsible for the services you receive and who owns the datacenter? Will they be accountable for monitoring and ensuring uptime? Know what your provider promises and what their responsibilities are, only choosing a provider you know you can count on to have your back, make you a priority, and solve issues directly.
If your services will be handled by separate parties, it will be more difficult and time-consuming to resolve issues. This is because, in addition to not knowing where your problems are rooted, you may not be able to get any party to take responsibility for solving them or even care that you’re experiencing downtime.
This is yet another reason it’s important to choose a provider that offers you services directly rather than a reseller that can’t ensure the success of your cloud services all the way through. At LightBound, we are your single-source solution for cloud services, so you have only one phone number to call and we are accountable for your uptime.
Need help choosing the right cloud services provider for your business? Contact us today for direction!