Features/Benefits |
Features Comparison |
Screenshots
When PBXtra is coupled with HUD, Fonality's market-leading "Heads Up Display" communication application, every employee benefits from company-wide visibility and one touch interaction with colleagues. HUD makes it easy to see who's calling with interactive desktop alerts, check the status of any employee, and initiate internal calls, mobile calls and secure the chat sessions ? all from the desktop.
Increase Productivity
HUD's user-friendly interface allows users to easily find contacts, view their status, and initiate communications with a single click from any desktop computer. And with Outlook integration, users no longer need an operator to screen their calls.
Save Time
HUD reduces time spent in meetings and on conference calls by enabling effective communication via phone calls, chat sessions, and email.
Manage Queues and Agents
With HUD Agent, businesses can create and manage distributed sales and call centers for under $2,000. Sales and customer service agents can use the application to log in-and-out of queues, monitor call states, park calls, and record calls on the fly.
Effective Tracking and Training
HUD Agent provides powerful tools for managers to monitor, mentor, and barge calls. And with private enterprise chat, managers can guide agents in real-time.
CRM Integration
Powerful integration with web-based CRM systems, such as FonalityCRM, SugarCRM and Salesforce.com, HUD Agent gives users the tools to interact confidently with customers on a professional level.
