Residential Support

From dialup to DSL, our wide range of Internet connection packages offer great service at a great price and are backed by our experienced customer support team.  Our extensive array of residential services allow you to explore the world, shop online, manage online banking, and more!  Please contact us for more information by using the CONTACT US button above.

For residential technical support, please visit our residential support site.

To view your account and pay your bill online, please visit our customer service portal.

DialUp Access-A single user dialup connection uses a modem (or an ISDN terminal adapter) and a phone line to connect you to the Internet. It is the lowest cost route onto the Internet and is suitable for most home users, small offices, and anyone trying the Internet for the first time.  Our dialup accounts include unlimited-interactive usage, 5 email boxes, 1Gb personal storage, free virus scanning and spam tagging, free roaming (Indiana only), email forwarding, vacation message/autoresponder,  free tech support via phone or email, internet tools-web filtering, instant messaging, and more!   As optional features you can get National Access-access to your account from over 3000 cities across the continental US, Accelerated Dialup-surf at near DSL speeds without additional hardware or software, Lightbound Xtreme-combine accelerated dialup with access to national numbers.



Plan What is it? Price/month
Analog Dialup Standard modem dialup access $20.00
Accelerated Dialup Surf up to 5x faster! $1.00 additional
National Dialup Standard modem access $23.90
Dual Channel ISDN 128k ISDN access $40.00
Additional Mailbox Add extra mailboxes to your account $3.00/each
Static IP Get the same IP address on each login $5.00




Residential DSL-If you've outgrown dialup, our residential DSL packages give you connection speeds up to 1.5Mbps. That's nearly 50 times faster than traditional dialup modems, and you can still use your phone line!   Contact us to see if DSL is available near you. (some more features about DSL)

 

Speed 768k - 1.5M down

            128k - 384k up
768k - 1.5M down

            128k - 384k up
1.5M - 3M down

            384k - 512k up

1.5M - 3M down

            384k - 512k up


3M - 6M down

            512k - 768k up

3M - 6M down

            512k - 768k up
Price/month $27.95 $34.95 $34.95

$41.95

$41.95

$48.95

Contract Term One year N/A One year

N/A

One year

N/A

DSL Modem $63.00 $99.00 $63.00 $99.00

$63.00

$99.00

DSL Install Kit FREE FREE FREE FREE

FREE

FREE

Email boxes 10 10 10 10 10 10

Add'l Email boxes $3.00/month $3.00/month $3.00/month

$3.00/month

$3.00/month

$3.00/month

Static IP $5/month $5/month $5/month

$5/month

$5/month $5/month




Email Only Access - Low cost option for email service without connectivity through Lightbound Internet.  Access your email from anywhere with a internet connection, such as public libraries, universities, and internet cafes via our convenient web portal.



Plan Space Price
Email Only 100 MB $3.00/month

Email Virus Scanning-Every month, over 600 new and variant viruses are found and the bulk arrive as attachments in your email. We offer a solution that works in tandem with your current antivirus desktop product to ensure you have the best coverage available.  Our email virus scanning solution include award winning, patented antivirus technology, works with existing Internet email system, no additional hardware, software, or plugins, real time virus scanning, detects over 100,000 macro, stealth, and polymorphic viruses, automatically updates to detect latest viral strains.  Virus scanning is already activated on residential email accounts. There's nothing to add, install, configure, or pay for. Viruses are stopped before they even get to your Inbox!   It requires no extra work -- just login and provide the email address to be covered -- it's really that simple.